We aim to make sure
the product you ordered arrives in perfect condition. If for any
reason you are unhappy with any aspect of your order or our service
please contact us.
We have a no-nonsense and no-quibbles returns policy.
You may exchange products for any reason up to 30 days after
purchase as long as your products are unused and unopened. If you
have ordered something by mistake, or simply decide that you dont
want an item, you may return it to us at your expense for a
replacement or refund within 30 days.
If you have asked for a refund, the money will be refunded and sent
to your invoice address in the form of a cheque. These refunds will
be processed within 7 working days of us receiving your returned
goods must be unused and in a saleable condition. Product packaging
must also be in the same condition as when received.
If you return goods because they were ordered incorrectly you will
pay the return postage costs.
If you return an item because it was faulty when it was delivered,
we will refund your postage costs for returning it to us. We may
require proof that the item was signed for as damaged on arrival.
Please check with us before returning any goods as we will only
refund the basic postage charge.
Please send returns to:
3 Frogshall Cottages
If the product is faulty/damaged please give a full description of
the fault/damage and return the item within 30 days of purchase
complete with all instructions, gloves and lids for a full refund or
The European Consumer Protection (Distance Selling) Regulations 2000
require us to say that your money will be returned within 30 days of
cancellation, and it will be. In practice, it will be much quicker
within ten working days of us receiving your returned product.
How to Return
Include a note giving the reason for the return, and whether you
would like a replacement item, alternative item or refund.
Please also give us your name, address with postcode/zip code and
Box up and package the item securely and send it to us using the
address label/information on the front of the invoice which will be
enclosed with your product.
If you are returning an item because it is faulty/damaged, or
because of a mistake on our part, please contact us via our Website
and we will ensure your postage costs are refunded.
This returns policy does not affect your statutory rights.